Everything you need to know
Frequently Asked Questions
Browse our most common questions below. If you still need help, our team is always happy to assist.
Ordering & Payment
How do I place an order?Browse our range, add items to your cart and proceed to checkout. We accept all major credit cards and Zip Pay.
What payment methods do you accept?Visa, Mastercard, American Express and Zip Pay (buy now, pay later). All payments are SSL-encrypted.
Is it safe to enter my credit card details?Yes - all transactions are SSL-encrypted. Your full card number is never stored or displayed on our system.
Will my bank statement show an adult store name?No. Your bank statement will show a generic, discreet billing reference - not our store name.
Can I use Zip Pay?Yes - Zip Pay is available at checkout. Buy now and pay later in instalments.
Shipping & Delivery
How long does delivery to Perth take?Most Perth metro orders arrive within 2-3 business days via Australia Post. Orders placed before 2pm on weekdays are generally dispatched the same day.
Do you deliver to all Perth suburbs?Yes - all Perth metro suburbs including Joondalup, Fremantle, Cannington, Mandurah, Rockingham, Midland, Subiaco, Cottesloe, Scarborough and everywhere in between.
Do you offer free shipping?Yes - free standard shipping on all Australian orders over $99 AUD. Under $99, shipping starts from $12.60.
Do you deliver to regional WA?Yes - we deliver Australia-wide including all regional WA. Allow 3-5 business days for regional areas.
Can I track my order?Yes - all orders are fully tracked via Australia Post. You will receive a tracking number by email once dispatched. See our full shipping page.
What if I am not home when my order arrives?A card will be left and your parcel held at the nearest post office. You will need ID matching your delivery address to collect it.
Discretion & Packaging
Will anyone know what I ordered?No. Every order ships in completely plain, unmarked packaging. No adult branding, no store name, no product description anywhere on the outside.
What does the sender name say on the parcel?The sender name is generic - nothing that identifies us as an adult store.
What will appear on my bank statement?A discreet, generic reference - not our store name or anything adult-related.
Can you deliver to my workplace or a PO Box?Yes - home addresses, business addresses, PO Boxes and parcel lockers. All packaging is completely plain.
Products & Safety
Are your products body-safe?Yes - we only stock medical-grade silicone, ABS plastic, borosilicate glass and stainless steel. We do not sell porous jelly rubber or PVC products.
What lube should I use with my toy?Always use water-based lubricant with silicone toys. See our lube range.
How do I clean my toy?Clean before and after every use with a dedicated toy cleaner or mild soap and warm water. Store in a clean, dry place.
Do your products come with warranties?Many do - especially premium brands like We-Vibe, LELO, Satisfyer and Womanizer. Warranty details are on individual product pages.
Returns & Refunds
Can I return a product if I change my mind?Unfortunately not. Due to the intimate nature of our products, change-of-mind returns are not accepted.
What if my product is faulty?Contact us within 30 days with your order number and description of the fault. See our full returns policy.
What if I received the wrong item?Contact us straight away. We will send the correct item and arrange collection of the incorrect one at our cost.
Still have a question?
Our team is happy to help. All enquiries handled promptly and with complete confidentiality.
Contact UsShop Now