Sex Toys Perth - Customer Support
Get in touch
Questions about your order, a product, or just need advice? We're a real Australian team based in Perth and we're happy to help — no judgment, no pressure.
Send us a message
We'd love to hear from you
Fill out the form below and our team will get back to you within 24 hours on business days. All enquiries are handled discreetly.
Contact information
How to reach us
We're a real Australian team based in Perth, WA. Whether it's a product question, order issue or just need advice — we're here.
sales@aussietoys.au
We respond within 24 hours on business days.
We respond within 24 hours on business days.
0416 190 879
Mon-Fri 9am-5pm AWST
Mon-Fri 9am-5pm AWST
Monday–Friday9:00am – 5:00pm AWSTSaturday10:00am – 3:00pm AWSTSunday & Public HolidaysClosed
Ballajura, Perth, Western Australia
Online orders ship Australia-wide.
Online orders ship Australia-wide.
100% confidential
Plain discreet packaging
Response within 24hrs
Australian owned and operated
Free shipping over $99
Common questions
Quick answers to the things we get asked most often.
How discreet is your packaging?
Every order ships in a completely plain, unmarked box or satchel. There is no branding, no store name and nothing on the outside that indicates the contents. Your bank statement will show a generic merchant reference only.
Where is my order?
Orders placed before 1pm AWST on business days are dispatched same day. You'll receive a tracking email once your order ships. If you haven't received tracking after 2 business days, please contact us with your order number.
Can I return or exchange a product?
Unopened products in original packaging can be returned within 30 days for a full refund or exchange. For hygiene reasons we cannot accept returns on opened intimate products unless there is a manufacturing fault.
I need product advice - is it confidential?
Absolutely. All enquiries are handled with complete discretion by our experienced Perth team. We're here to help you find the right product without any judgment or pressure.
My item arrived faulty - what do I do?
We're sorry to hear that. Contact us within 30 days of receiving your order with your order number and a brief description. We'll arrange a replacement or refund promptly — no hassle.
Do you offer gift wrapping or gift cards?
We don't currently offer gift wrapping but all orders ship in plain packaging which is perfect for gifting. We do offer digital gift cards available to purchase on our website.